Do you think that your data available in your government is safe? Do you know of any legislation in your country regarding the data protection?


I don’t think that the availability of data in Government Organization is safe and secure nowadays.  Because, data available in Government Organization is entirely a public related data and it should always be disclosed under the public domain.  Anybody may know about the data available in Government Organization as per the requirement from time to time.  Being a citizen of India, I am quite sure that the Organizational data under Government control is in a safest position in Indian perspective.  As for example, when any grant is allocated for a particular project in India for the development of our society, lot of information regarding the same is published publicly by the department as well.  Hence, it is so easy to know about the information for that particular project in detail by the common masses.

After that, it can be spread out largely among citizens of the world.  On the other hand, we are living in a modern society where the social media also takes part to spread lot of news and information in a very rapid manner.  Under this system, the information regarding Government Organization is spread out among citizens and other non-interested people who actually don’t want smooth running of the society to keep pace with the whole world.  They are very shortly known as harmful element for the society and they generally misuse the resources by knowing these data from Government Organization.  At that time, Government faces lot of challenges to cope up the situation and use different mechanisms strategically by using its secret initiatives taken by the concerned departments.  During the pendency of any proceedings or investigation, nothing comes under public domain under the control of the Government (either Central or State).

As a result, the opponent cannot extract information what type of machinery are actually used by the Government against their threats.  Apart from this, we the people of republic India, have seen that lot of websites made by the Government organization are hacked by the terrorists or other harmful medias to provoke and destroy the good governances and infrastructure respectively.  Hence the Government data is not safe under any means for our common good in Indian Territory.


Yes, I know about my country’s law on data protection.  There is an amendment bill passed in our republic India in 2008 according to the Information Technology Amendment Bill, 2006.  It was passed in Lok Sabha / Lower House / House of Representatives on 22nd December, 2008 and in Rajya Sabha / Upper House / Council of Ministers on 23rd December, 2008.  This is entirely a legislative procedure under the administration of sovereign India.  This was passed to provide legal recognition for the transactions carried out by means of electronic data interchange and other means of electronic communication, commonly referred to as “Electronic Commerce” / “E-Commerce”.  It involves the use of alternatives to paper based methods of communication and storage of information to facilitate electronic filings of documents with the Government Agencies and further to amend the Indian Penal Code, 1860, Indian Evidence Act, 1872, The Bankers’ Books Evidence Act, 1891 and the Reserve Bank of India Act, 1934 and for matters connected therewith or incidental thereto.  The General Assembly of the United Nations has also adopted the Model Law on Electronic Commerce as per the resolution A/RES/51/162, dated 30th January, 1997 by the United Nations Commission on International Trade Law.

As per that resolution, our republic India has framed the law on Electronic Records and now we are getting facilitated by this Information Technology Act nowadays.  As for example in this context, we are submitting our varieties kind of forms / returns in Government Organization like Income Tax Department, Sales Tax Department, CST etc. within a fraction of seconds through web link by forwarding our digital signature which authenticates our submitted data in those Government Agencies.  All these are the legislative outlook and implementation at present in Indian Economy.  Excluding this, we are also utilizing the web links in all sectors of Education, Research, Training and working fields nowadays for our common benefit.  Hence it can remarkably be reiterated that we are really be successful in our own fields by using these Acts and Regulations framed by the Government of Sovereign, Socialist, Secular, Democratic and Republic India. – Tapas Kumar Debnath, India



What are the social media channels used by your government? Why are they important?


Nowadays everybody talks about connections and their role in the society, a role that can make the difference toward success. I mentioned this thinking about a study which says that anybody can reach to someone else from the planet through a number of seven persons. That means connections and the importance of knowing people.

Social media is the right channel for meeting people and keep in touch with them, even if the physical distance is considerable. Also, it is important to exchange information and knowledge. A managed interchange of knowledge creates a network which improves the decision making process. Whether it is about a state government or a company headquarters, keeping in touch with the members can increase the performance of the whole organization through “collection, application, and management of intelligentsia”. Also, the communication between members and decision makers brings a feedback close to reality.

Governance implies listening and communicating to people. Technology makes citizens voice louder because of the easy access to social media channels. The government from the country I live in uses social media channels too (Facebook, Google+, LinkedIn, Twitter); this variety of channels is for everybody’s tastes. This way to stay connected with citizens helps the government to gain information, feedback, complains and wishes; also, the government transmits informal information and explanation. In the same time, through social media the networks arise very quickly, fact that represents a serious challenge for the authorities, in this way a simple drawback can escalade to a major problem. In my opinion the manipulation of the masses represents the biggest influence that social media has upon the government-citizen relationship; this manipulation can be directed to both senses. Analyzing the social media channels, the government can identify the informal organizational networks, thus acting knowledgeably.

Taking into consideration the huge number of users, the government should transform these channels into a resource through which the citizens can be educated: from simple trainings to developing the civic consciousness.

Even if citizens are encouraged to access the government’s social media, this does not compensate the true-/e-government process; citizens should express their opinion through official channels.

In conclusion, I think my government’s social media networks should gain more importance; the online expression should be as well as the one heard on the streets. Also, the citizen should realize the potential of the on-line expression. Even so, I consider that this kind of expression should not replace the street voice totally; sometimes citizens should make their presence felt. Social media networks are important for a good governance because of the possibility to take the pulse of the community, identify informal groups, promote ideas/products and potential, and all this because of easy accessibility (via PC, laptop, tablet, phone and a connectivity to internet). – Stefan Ovidiu Rosu, Romania.





Human Resources Management is considered as Public Service Organization’s most valued assets, and is responsible for coordinating all other assets that Public Service Organization possesses. The human resource management function is increasingly important in shaping a new organization in which the quality and commitment of people are key to survival. People and the management of employees are increasingly seen as key elements of competitive advantage, in other words, the way in which Public Service Organization’s human resources are managed is important for its competitiveness and efficient service delivery. The importance of people management as a critical source of competitive advantage has been highlighted because of the increasingly competitive global market place facing organizations and the ease with which other sources of competitive advantage such as technology, manufacturing processes, structure and organizations are therefore seeking to understand how their human resources can be managed for sustainable competitive advantage.

The Impact of HRM On the Performance Of Africa’s Public Service

Performance is about getting the job done with tangible results. Performance is when the actual results on the job is equals to or exceeds the expected results. The term performance as a process which entails a number, or series of behaviors, directed towards the achievement of some predetermined goal. Performance means both behaviors and results. Behaviors emanate from the performer and transforms performance from abstraction to action. Not just the instruments for results, behaviors are also outcomes in their own right; the product of mental and physical efforts applied to tasks and can be judged apart from results.

Role of Human Resource Management in Enhancing Capacity Of Africa’s Public Service

The human resource department is saddled with the responsibility of managing people within Public Service Organization, it also plans for future activities and objectives involving people in Public Service Organization. Human resource has now emerged as a strategic paradigm in which individual human resource management roles such as recruitment, selection, training,compensation and performance appraisal are closely aligned with the overall strategy of the organization.


In this era of strategic management, the attention of many organizations are turning towards the Impact of HRM Practices on the Capacity of Africa’s Public Service. Human Resource management, therefore, are concerned with providing an effective organizational structure, manning it with appropriate personnel and securing optimum working conditions, the object being to maintain a level of moral which evokes the full contribution of all employees in ensuring that organization operates at maximum efficiency. – Abubakar Haruna, Nigeria.

Social media channels used by your government & their importance


Few days back we talked about How much social media has changed society and 5 tips to become social media cool kid. In past few years, concept of governance has changed dramatically. Indian citizens are now more curious and they want to stay in thick of things with changes and policies of Government. Understanding this changing trend, Governments has become responsive towards the issues of general public and we have few instances of Government services on social media. This is certainly a big positive step followed by many Government departments.

Government is always responsible for educating citizen about new changes and policies. Earlier this aspect of information sharing was taken care by print or press media, however, growing popularity of social media inspired Government and its departments to adopt it.

Indian postal department came up with the big breakthrough, when they created a Twitter account @PostOfficeIndia (account no more active) and started updating its achievement and historical landmarks. After some time, postal department started responding to the queries of people through this account. That was just the beginning of Indian government sector presence in Social-media platforms.

I would like to recall an election campaign event here. During 2013 Delhi Assembly elections, most of us know a new party came to existence with the name of “Aam Aadmi Party”. They went viral over various social media platform with their campaigns and it was surprising that, they formed Government.

I will mention some of such Government departments or services on the social media, which are doing a great job to get connected with people:-

  1. Indian Public Diplomacy Division of Ministry of External Affairs

@IndianDiplomacy, This is an active Twitter account of Public Diplomacy Division of Ministry of External Affairs. This twitter profile is dedicated for providing updates from the Department in terms of India’s relationship with any other countries. This page seems to be quite popular, with 1,38,004 Followers and more than 4,158 tweets posted till date. Last tweet on this account is regarding a documentary film showing relationship between India and Republic of Korea.

  1. Planning Commission of India, Planning Commission of India is maintaining this Facebook page. Most of the posts are related to updates of daily events of the commission. This Facebook page of Planning Commission have 57, 360 likes, which testifies the fact of citizen’s awareness for Government works. Recently, Planning Commission of India is seeking suggestions or ideas for countries 12th Five year Plan for the period 2012-2017. Planning Commission also operates through Twitter with @PlanComIndia (handler) and this profile has 1, 64,227 followers now.

  1. Delhi Traffic Police

@dtptraffic, This is a great initiative by Delhi Traffic Police. This account has 83,404 followers. Delhi’s traffic is really congested and busy during all day long and especially in office hours. It has turned out be a very helpful source of information, as Delhi roads have of history of blockages due to work or accidents. Control Room helpline number is also provided in the account, in case you need help. Delhi traffic police also extended their social media involvement by creating a Facebook page with a remarkable response. This page has got 1, 77, 956 likes as of now and can be found at

  1. State Bank of India

This Government owned multinational banking service is biggest in India in terms of the net worth and number of branches. The bank is managing a Facebook page, which is dedicated to educate customers about new banking schemes and policies that State Bank of India is launching from time to time. This is also a great initiative by country’s largest banking network. Total number of likes this page has is 46,648. Web address of this page is

Special case of Mr Narendra Modi

Prime Ministerial Mr Narendra Modi has used social media platforms quite successfully for providing information of his forthcoming policies and his day to day activity through Facebook and Twitter. His activities on social media channels are not limited to Facebook and Twitter. He has gone even an inch more than other politicians.

Details of Mr Narendra Modi’s social media account:-

Facebook – This page have 8.1 m likes.

Twitter – @narendramodi, with 9.3 m followers.

YouTube –He has uploaded over 2700 videos and has a subscriber’s count of 224,820.

Google+  have over 2.1 m people in his circle.

These are some of such fusion of Government, its departments with social media networking, which have set the trend for other Government institutions to follow. Social media really is becoming a great podium for educating people of India. – Rupak Ghosh, India

Public Online Services in India


My Country is India and I live in the state of Chhattisgarh. Yes, I have used online services of my country. They are:

1 Got my passport through online at

  1. Frequently uses online portal to pay electricity bills on
  2. Pays local municipal taxes like water, land etc regularly.

Apart from above, there are various services offered by state government under E-services initiative especially in rural areas through rollout of various application like Priasoft, MAS(Mass Accounting System) and e service facility like online birth registration, death registration and marriage certificates in rural areas. In recent past, our centrally sponsor schemes like MNREGs where wage payment have been started through e-banking methods. Various banking correspondent are being deployed for the wage payments in rural areas to speed up and sort out wage grievances cases. Due to E-banking service model, wage reimbursement in rural areas has been improved and help in good governance.

a GIS based web application has been developed for PWD department and plotting and mapping of school in villages to be covered under Rajiv Gandhi Shiksha Mission and application for plotting and mapping of transmission lines and substation of state’s power company and many other tasks have been done under the project.

a mobile app “Chhattisgarh Jansampark” frequently used by me and many intended to provide government-headed news and information to the people. This app will furnish the reports and information related to the important day-to-day activities of the state government, its various policies, schemes, decisions along with the photos and video footages.“In today’s digital world, the use of mobile apps have become more robust. The ‘Chhattisgarh Jansampark’ app is able to communicate updated information about the government’s programme, events, declarations, official orders and the cabinet’s decisions. This  initiative will strengthen better governance and greater transparency in administration.

The mobile app has been designed by Chhattisgarh InfoTech & Biotech Promotion Society (ChiPS), a nodal agency to foster IT growth and implement IT plans in the state.

These services work very well in our country and have created great social and economic benefits to our nation and society. – Shivendra Dubey, India.

What online public service I use in my country



Though motor traffic department rendered many important services to Sri Lankan in present, but only three services are available through the internet. Still other services are supplied as in traditional ways. In this manner to access the services rendered through the internet:

  • To apply a vehicle number we wish
  • To enquire information about registered vehicles
  • View ongoing numbers

There are two main methods of delivering information on registered vehicles. They are,

  • Giving full details with chargers
  • A free service, which gives a short description

The Sri Lankan government e service is getting information about the registered vehicles.

The way I got information about registered vehicles through the internet is discussed in the next chapter.

How do they work

In this chapter I’m expecting to describe about how the e-government services work. First we should access a web browser. Then should be entered in the address bar. When we give above URL a web page is opened.

This web site supply services through three languages as follows, Sinhala, Tamil and English.

In here after I will complete all the future tasks choosing English as the language. After selecting a language we are navigating to the home page of department of motor traffic.

In that page the services rendered by this department is classified under 4 category.

  1. Reserve a number in Advance
  2. Getting Details of a Registered Vehicle
  3. Enquire Ongoing Registration Number

Through the above mentioned three services the service I used is the following service.

  • Getting Details of a Registered Vehicle

That is getting details of a registered vehicle. For this we must click on the “Getting Details of a Registered Vehicle” statement which is on e-services. Then we are navigated to the “Getting Details of a Registered Vehicle”

There we must again click on the statement, “getting details of a registered vehicle”. Then we are navigated to the following web page.

In here there are two main methods of providing online information. They are

  • Full Vehicle Information Request
  • Limited vehicle information request

Now let’s consider about Full Vehicle Information Request method. Firstly let’s access to full vehicle information request. In here this supply full details about registered vehicle but this service have applied charges. For this RS. 150 must be paid.

To access this service we must click on “Proceed” button.

Then an authentication screen as is appeared. In there we must login through our online account. It is mentioned in here there are many ways to login. They are Google, Facebook and LinkedIn. I used my Google account as authentication in this. In here by entering the user name and password we must login to our Google account.

After that the web page is opened firstly Department of Motor Traffic is automatically navigated to a web page.

In there should fill the following (Name, NIC No, Vehicle Registration Number, Vehicle Chassis Number) description and you must submit it after filling it.

When submitting it requests to confirm. So it must be confirmed and submitted. After that following “Confirmation to Proceed “page appears.

In there the proceed must be confirmed. Also in there it is shown that Rs 150 charges are applied.

We can go further by clicking the confirmation button of this page. After that follow showing page “Terms and Conditions.” is appeared this is the page that shows agreement for terms and conditions.

There we must click I accept and we must select a method to do our payment. In here there are 3 method to do payments.

There are as follows

Visa/MasterCard (Sampath Bank)

AMEX/American Express Card (Nation Trust Bank)

Mobile cash (eZ cash)

After selecting one of above mentioned payment method proceed button must be clicked. In here I selected visa /master card as the payment method. After that we navigate to confirm payment details page. There after reading these details toughly by pay now button we can proceed there clicking then follow shown page is displayed.

This is the stage to fill the payment details. In here following details must be filled. (Card Number, Expiry Date, CVV2/CVC2 Number, Name on Card, E-Mail, Mobile Number, Word Verification)

These are details about our bank card. After completing those we must click pay button then we navigate to following page.

In here after filling the One Time Authentication code we can proceed. After that the payments get completed and all the details of the registered vehicle we requested are given. If you like to print the printing facilities also given. – Chamith Madhushanka Liyanage, Sri Lanka.

Who are the potential users of RBME system in your organization? What are their interests and incentives in pursuing the M&E system?

  1. Who are the potential users of RBME system in your organization?

My organization is an educational and consultancy venture, which provides staff of international development and diplomatic institutions, as well as local professionals with training on language and cultural diversity. It also deals with organization of cultural events and implementation of the language diversity projects, including their design and promotion.

Our managers, instructors, customers and donors are all potential RBM&E users.

The given sample matrixes – Monitoring and Evaluation logframes – could be prepared directly for/by each type of users, i.e. stakeholders. Head management would quarterly bring the logframes together in one document, thus making the whole intervention process and stakeholders’ activities transparent and increasing their accountability.

  1. Monitoring tracks as following: all users accomplish monitoring basing on the logframe structure from their perspectives.
  • Resources available.

Budget, instructors/consultants, equipment, other facilities involved in the professional development/communication project.

  • Preparatory work. Implementation.

Project design, programme, schedule, plans, consultations, contracts, agreements, etc.

  • Services delivered.

Project  implementation, i.e. training courses, classes, sessions, publication projects, tests, events or workshops have been conducted.

  • Objectives achieved.

Stakeholders’ assumptions fulfilled.

Summarized quantity and quality of a project – Evaluation Matrix – is prepared separately by the same users: managers, customers, donors, instructors/other experts responsible for the intervention implementation.

  • NB! This field is for evaluation stage, not monitoring. Higher objectives. Stakeholders conduct analyses of goals achieved and working process improved.
  1. Evaluation is provided by managers, accountants, instructors, customers and donors.
  • Resources.

Managers, experts, customers and donors evaluate the project efficiency. Resources availability: budget, experts, equipment, other facilities involved in the training/communication process. Schedules, agreements have been implemented on time and quality requirements fulfilled.

  • Preparation. Implementation.

Managers’ and customers’ feedbacks on quantity and quality of the services provided.  Accountancy reports on budget spent economically and budget plan having been implemented.

  • Achievements. Lessons learned.

Effectiveness of the objectives achieved. Beneficiary Contact Monitoring Indicators are used by customers and managers to evaluate quality of the courses/consultancy/workshops, etc.

Donors and accountants evaluate efficiency of the investments consumption.

  • Higher objectives. Stakeholders’ analyses of goals achieved and functionality mechanisms improved.

E.g.: Staff efficiency is improved through training courses provided; a  communication project for publication materials on cultural diversity acceptance is published and disseminated. Thus, society awareness in diversity acceptance increased.

The Head manager prepares a document on the cumulative results, quarterly and annually. The documents are transparent and accessible for all stakeholders.


All participants of the project evaluate initial assumptions, risks and changes made through the intervention; lessons learned; sustainability of the impact.

  1. What are their interests and incentives in pursuing the M&E system?

In a private organization, which implements educational projects, the given Logframe Matrix can be used by instructors, managers, accountants and donors, and customers to be filled in from the initiation stage to the end of the project. Objectively Verifiable Indicators and Means of Verification enable to paint a realistic picture based on the results of intervention.

Training managers gain incentives from a structured traceability of the course implementation throughout all stages, from preparation for the classes/workshops, budget management, bearing in mind the assumptions and taking into account potential risks.

Donors and accountants‘ interests and incentives lie in the processing of the financial side of investment, implemented in a transparent manner, having also tools for the layout assumptions and risks, their preparedness and response.

Instructors/other experts  monitor and evaluate, having obtained techniques and tools for a structured, transparent communication, tracing and for evaluation of the classes and workshops conducted.

Customers‘ interests and incentives lie in the overall clarity of the project monitoring and evaluation through the indicators agreed, means of verification, common structure and terminology. Thus, having tools for proper analysis and reporting. – Irina Solonkova, Moldova.

Reference note: the Logframe Matrixes used are provided  as a part of UNPAN Course Results Based Monitoring and Evaluation.



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