“Public Service relate to all those utilities and services which government tries to provide to the inhabitants of an area within its jurisdiction to facilitate and improve their quality of life. It includes all the mandatory services like provision of Electricity, water, education, fuel, town management, environment protection and management, waste management, libraries and a lot other. Online Public Service an effective mean to enhance the efficiency of government department in timely delivery of services using modern modes of information technology i.e. internet.
Since, it a basic demand which people make and expect that their elected Parliament will strive to provide them best public services but in a developing country like Pakistan, public service delivery is often criticized on account of inefficiency of line departments and various bottlenecks which people face to take proper advantage of public services. It creates a lot frustration in general public who find it hard to get benefit from any public service.
With the passage of time and development in IT sector, new and improved modes of public service are being introduced in Pakistan. In this article various developments in the field of Online Public service delivery will be analyzed.
Pakistan is predominantly an agricultural country but the Land Record Management System is quite out dated and is unable to cope with changing circumstances. The basic and most important actor (Govt. Official) in Land Record Management is called Patwari. And whole system is commonly called “Patwari System”. This Land Record Management is heavily criticized on account of its inefficiency and main flaws in this system are given as:
- Manual Map Making of Lands
- Manual Record Keeping of Lands
- Approximate Measurements of lengths and areas of land
- Payment of heavy bribe to get access to record of Land Holding
Keeping in view the efficiency of this land management system, Government of Punjab has launched “Land Record Management Information System”. The aim of this system is to get rid of centuries old and outdated land management system and to incorporate IT to make system corruption free. According to this system manual paper-based land records are being transformed into computerized data base. Users can see the location and details of their Land Holding online and get further details by paying a minimal fee at the service centers. It is indeed a huge relief for common man who used to pay huge Bribe to get record of his Land Holding. The system is being implemented on priority basis and manual data records of lands are being converted into digital form and online access is being provided to general public. Although this system is currently working on partial basis and land records of few districts have been provided online and will take some time in full functioning. But outcome of this system is getting much praise from general public and good example has been set by government which needs to be adopted in other provinces of Pakistan also.” - Maqsood Amin – AJK, Pakistan