Learner’s Submission: datos.gov.co – An Example of a Combination Process of Knowledge

“In the field of knowledge management, the process of converting explicit knowledge into explicit knowledge is known as combination. In this process of knowledge generation is from information systems, electronic data processing and integration. As I have always stated in my view, the Government Online program in Colombia, is nothing more than the implementation of a knowledge management system for the state, and this being consistent with and aligned with academic theory, the Open Data portal of the Colombian state is a combination tool where the existing explicit knowledge within organizations and often stored in databases to a repository brings providing some additional metadata and which new knowledge is explicit and is available to of society.

The public sector entities, have a lot of knowledge, both explicit and implicit, within their organizations, within their documents, information systems, spreadsheets, the minds of your servants, etc.., And some mode has been consolidated in the group of explicit knowledge. A conscious or unconscious, Quality Systems for Public Management that have been implemented over the last decade have as part of its objectives the documentation of processes and procedures of the entity, which has led to bulk process outsourcing within the state, much knowledge was only in the minds of public officials (tacit) is carried documents, systems, electronic media (explicit).

Much of the information derived from the process of externalization begins to articulate data and information that is already structured in some systems entities and begins to generate new knowledge, the latter begin to release data sets that are exploitable by society and the government to notice this utility starts to make it available to social actors in the country, citizenship, for them, give added value and benefit from this information that the end of the day is public character and are the property of citizens who have paid their taxes.

Within the portal Datos.gov.co now a number of useful information from different sources in free and machine-processable formats, which have helped to develop applications, conduct research, support studies, among others, supporting a process of knowledge transfer is from the State to citizenship. But this knowledge is not unidirectional, citizenship also has tools through this website to comment and suggest, which leads to identifying data needs of the citizenry, these needs are recorded within a system and thus again provides a process outsourcing passing the tacit knowledge of citizenship to explicitly registered within the State system.

At the time of writing this post the catalog has 499 published data sets, although already a considerable number is still more use by the public, but this also happens because of the lack of commitment of many entities to open their data, or verify its usefulness.

In Colombia advance to the management of public institutions through an instrument called FURAG for its acronym in Spanish (Single Registration Form for Advance Management) measurement performed there the different public entities are consolidated in a single instrument is measured within the themes that are measured is the online government and there is recorded that components eGovernment strategy has been implemented. The issue of open data is a component element of Democracy Online which in turn belongs to the Government Online Strategy.

Therefore, some organizations publish open only to demonstrate progress in the management and this requirement is done in Colombia as a control data, but lacking in some, a commitment to the philosophy of open government, review the usefulness of this, beyond meet to meet, open data only for passing the test on the entities.

Although there is still much to do, still need to build commitment both citizens and institutions and industry can be said to be on the right track and that the hard work of the professionals we engage in creating awareness and hold hands entities for cover under the same blanket of open government.” – Carlos Andrés Morales Machuca – Bogota, Colombia

Learner’s Submission: National Portal Framework of Bangladesh

” Portal is an important part of e-government. A government portal allows citizens to access government information easily. Bangladesh government has introduced National web Portal Framework (NPF). The National web Portal Framework (NPF) is the single platform of public information from any government organization to ensure easy accessibility for citizens, easy updating of data by non-technical personnel and sharing of data amongst various organizations. The National web Portal Framework (NPF) is designed and developed by the Access to Information (A2I) Programme of the Prime Minister’s Office .

Including all ministries, all directorates, all semi-government and all autonomous organizations, and all government offices at the division, district, upazila and union levels, there are about 27,000 government offices. Only a few hundred of these offices, mostly in Dhaka, have their own specific websites. NPF ensures that all government organizations have online presence, and the existing officers and staffs of the organizations are able to update the sites without depending on technical personnel. In addition, NPF will allow the government to implement the Right to Information Act through proactive information disclosure. NPF is a joint venture of government stakeholders in different tiers.

The web presence of government organizations in Bangladesh has suffered from a number of problems for a long time – NPF addresses these problems and limitations:

• Only a small fraction of the 27,000 offices have websites. A few hundred offices – mostly in Dhaka and perhaps a few other urban areas of the country – have developed websites for the last 10years.
• Much of the current information on the government websites is not citizen-centric. Most of the information is in English excluding the large majority of the population from benefiting from the information. The information that exists focuses mostly on departmental information (supply-driven) that does not focus on citizens’ needs for information (demand-driven).
• The current websites need significant technical skills to update information. Hence, most government websites suffer from old, sometimes irrelevant and incorrect, information.
• All current websites differ significantly in both structure and design. These differences pose various problems when it comes to accessing, sharing and integration of data across the website.
• The current websites are not RTI-compliant resulting in government’s inability to utilize existing resources to uphold RTI Act for proactive information disclosure.

The web portal framework will focus on the free flow of information from union to ministry level. It creates a gateway for citizens to get access to all government services. At present, this framework contains about 6,00000 contents that are being continuously checked and updated.
This framework will focus on information that are essential to every citizens’ prosperous livelihood- agriculture, health, education, law & human rights, tourism and history, human resources, development & engineering, environment & disaster management etc. It also highlights activities that are in compliance with the RTI Act such as- the name and designation of the information officers, their duties, the laws relating to human rights.

NPF has advanced Bangladesh one step forward to online Bangladesh.” -Khan Md. Hasanuzzaman – Dhaka, Bangladesh

Learner’s Submission: IT Revolution in India

“IT revolution in India took an interesting turn when government owned post offices and banks. These two institutions adopted the Information technology in a big way. Recent studies have proved that there is three fold increase in people opting online post office and banking services for their financial transactions.

Penetration of computers has been steadily increasing. Internet users in India are about 137 million and internet users have been increasing year after year. Indian population has been using Internet for various purposes.

Experience with India posts online services:
Government o India’s- India post consists of well networked Postal Network in the world with over 1, 55,015 Post Offices (as on 31.03.2009) of which 1, 39,144 (89.76%) are in the rural areas. Post office has been in existence since British days in India. Indian post offices are known to operate with less overhead but with serving to poorest of poor. Online services at post offices have been a purposeful utility for those at remote villages who do not yet have bank accounts for financial transactions.

Post offices have adopted Information technology to serve its trusted customers right from major cities to its remote villages. Financial inclusion of poor and less privileged at villages and urban areas through IT enabled post offices is the best example of public online services. Nearly 41% of India’s population are unbanked, 40% in urban and 61% at rural population do not have Bank accounts.

Post office has brought in a new online Instant money order (IMO) transfer scheme to cater the Indian residents to transfer money across its post office network. Process involved very few steps. One who wants to send money has fill up To remit payment-TRP –form d submit the money(Rs.1000 to Rs.50000/-) to the post office obtain a secret 16 digit number and convey this number to the recipient who in turn presents the 16 digit number at the post office with ID proof to receive the money. All this happens in a very short time almost instant. When compared to earlier money order from post office which is to take several days to arrive physically through postman. This has been well utilized by children who are employed at urban areas to send money to their families at villages to meet family emergency fund requirements.

This is one of the best utility ever introduced in India to those who do not have regular bank accounts. In addition to the services to the common local public, post office have introduced online international money transfer through e-payment.
Post offices are serving the commercial organizations with Bill payment called e-payment.

with increasing in percentage of people owning computer all the transactions happening over online can be tracked to the end point.

Banking:
Experience with State Bank of India online services –SBI – government of India owned bank:

Overall, 60 per cent of people surveyed used the web to check their bank account and other financial assets in the past 90 days, making it the most popular use of the interne
SBI which has about 13.60 crore customers has about 13,560 branches spread across the country including some 2017 branches at remote villages of India. Bank’s online money transfer is quite popular among all the services. Online Money transfer facility has been very utilized by youngsters who are employed at Indian cities and abroad, with this facility children are able to send money to their family who live in villages and in remote places. During the days of no internet and online banking sending money to their family was quite complicated procedure. In addition to above mentioned services for a general citizens- online account opening and view account statement is again a purposeful online utility which has saved us precious time and fuel which was otherwise used to physically travel to bank premises to do the same transactions.” – M.S. Rajesh – Bangalore, India

Learner’s Submission: e-Abhijoga (A Grievance Redressal Portal)

“Government aims at providing various services to its citizen that can improve their way of living with the help of implementing various schemes or by the way of performing its due diligence towards its citizens. However, at times there are situations when citizen needs a medium through which they can place their grievances in front of the concerned authority so that proper justice can be given to them.

Government of Odisha has taken an initiative in this regard by setting up a portal to address the grievance of citizens of Odisha. Through this portal citizens’ from any place can lodge their grievance.
How Grievance is registered
Any citizen intended to lodge a grievance needs to access URL: http://cmgcorissa.gov.in/. The home page provides the following options for the citizens.
• Lodge Grievance
• Lodge Reminder/Clarification
• View Action Status
By clicking on Lodge Grievance the citizen gets an online form. The online form has provisions to select the concerned department and district to which the grievance is related. Citizens need to fill up the required fields (Name, Gender, Address of correspondence, Complaint Category, Specific details about the grievance etc.) and submit the form to lodge their grievance. With the intent of receiving genuine grievance, citizen is also asked to upload his/her identity proof prior to submission of the online form for lodging its grievance. The portal allows citizen to register grievance pertaining to 39 departments, 30 districts and office of the honorable Chief Minister. After a grievance is registered online acknowledgement is generated and a unique registration number is assigned to the citizen against the registered grievance. Further, if required a citizen can also assign a password against the grievance that he/she intends to register which helps in making grievance more secure.
By clicking on Lodge Reminder/Clarification citizens are able to send reminder or seek clarification against the grievance registered by them. While doing so citizens are required to enter the registration number or password (if any) and submit the same.
Similarly, by clicking on View Action Status, citizens can view the status of the action taken by the concerned authority on the grievance registered by the citizen. While doing so citizens are required to enter the registration number or password (if any) and submit the same.
The portal also allows the citizen to change the password assigned by him/her against the grievance.
After a grievance is registered the same is assigned to the concerned Public Grievance officer. The public grievance officer needs to login to the portal with the help of user name and password and view the grievance registered to be dealt at his end. Based on the nature of the grievance necessary is initiated at his end and the status is updated in the portal.
It is indeed a great initiative whereby citizens need not to visit respective departments or near the respective authority to lodge a grievance. This not only reduces the time but also fixes responsibility on the authority to take necessary action at his end to redress the grievance.” – Aditya Prasad Mishra- Odisha, India.