Learner’s Submission: Fiji Lands Information Services

“Introduction

1.         The Fiji e-government services mission is to provide cost effective, timely and reliable delivery of ICT solutions through innovative, practical and responsible solutions that drives improved organizational performance. Its e-government services online provides government services over the internet.

Aim

2.         The aim of this write up is to explain the online public services in Fiji which I made use of and how it works.

SCOPE

3.         The write up will be presented under the following sub-headings:

• Fiji Lands Information Services online; and
• Conclusion

Fiji Lands Information Services (FLIS)

4.         The online application for purchase of maps is available as part of the Fiji Government online services under the government Lands Information Services.

5.         Within the FLIS, people can obtained services for maps of any part of Fiji through the online orders where the following Product Type List is available:

• Customized maps  – Where maps are created according to the customers specification using various categories of spatial information available at FLIS;
• Map shop Counter Service – Special services offered by Lands Department at the customer service counter;
• Published Maps – Published topographical and thermatics maps such as street maps at various scales; and
• Software – Special Land Information Software

6.         As of the scope of this write up, I will be based only on the procedure of online orders for published maps which I have the experience of using the service.

7.         On the interface of published maps, options on maps types are available as per the following:

• Topographical Maps with the scale of 1:50000 and 1:250000, showing both natural and artificial features with the help of conventional signs;
• Street maps of urban areas; and
• Thermatics maps showing selected theme.

8.         Since our requirements are the maps of Suva area and Nausori, selection of Sheet O28 and O29 was made and added to cart. The selection interface will also showed the number of maps in stock and the quantity required is indicated by us.

9.         The cost per copy is FJ$8.05 and the delivery method is to be selected with the option of counter collection or send via courier. The option of online payment through master card or counter cash payment is also available.

10.       In case of courier delivery, the details of address is to be indicated including email address details.

11.       Once all required information is filled the online form is then submitted. Order submission acknowledgement will be received with order ID for future inquiry of order status.

12.       In addition an e-mail will be sent over with all details of order submitted which also indicate the availability of the products to be uplifted.

Conclusion

13.       The Fiji E-Gov although still at its infant stages it has fulfill its mission which is to provide cost effective, timely and reliable delivery of ICT solutions through innovative, practical and responsible solutions that drives improved organizational performance.

14.       The Fiji e-government program is aiming of continuing improving its service to maintain the purpose of its existing as per the following:

• Plan and deliver ICT services aligned with the strategic directions and needs of the Fiji E-Government Master Plan;
• Provide all ICT services to the Fiji Government in a manner that enables ITC services to deliver its business outcomes; and
• Add value to ITC Services by identifying new opportunities services, technologies and practices that will improve efficiency of the Fiji Government service delivery.” – Laisiasa Tagicakiverata – Suva, Fiji

Learner’s Submission: Online Application for Birth Certificate in Fiji

“Introduction

1.         The government of Fiji has introduced some of its service online to assist its citizen both locally and abroad to access some of its information and resources.

Aim

2.         The aim of this write up is to explain the online public services in Fiji which I made use of and how it works.

SCOPE

3.         The write up will be presented under the following sub-headings:

• Online application for Birth certificate; and
• Conclusion

Online birth certificate application

4.         The online application for birth certificate is under the Birth Death Marriage (BDM) registry. The BDM is covered under the Laws of Fiji Cap 49 and 50 which are fully responsible for all matters regarding the registration of marriage, births and deaths in Fiji.

5.         Within the BDN online registry, Fiji citizens can obtained services for the following:

• Birth Certificate application;
• Marriage Certificate application;
• Special License to Marry application; and
• Death certificate application

6.         As of the scope of this write up, I will be based only on the procedure of making application for a birth certificate which I have the experience of using the service.

7.         On the application of the birth certificate the following details of the person requesting a birth certificate is needed:

a. First name of the applicants;

• Last name;
• Date of birth;
• Father’s name;
• Mother’s name;
• Place of birth;
• Province (there is a total of 15 provinces in Fiji); and
• District (provinces are made up of a number of districts)

8.         In addition to the persona details of the applicants, the following are also required in regards to the application:

1. Number of copies required;
2. Delivery mode (either courier or counter collection);
3. Address of delivery if required delivery; and
4. Option of Apostille stamp

9.         The cost per copy is FJ$2.30 and an additional FJ$5.00 is charged if required delivery. At present the online payment through credit cards is not yet available.

10.       Once the application is submitted, an application ID will be given to assist in any inquiry in regards to the application. The Fiji government ITC service will also send you an email in regards to the status of your application as it processed further.

11.       Also at the applicants account with the Fiji e-gov online service My Case page can be viewed for the progress of the application.

Conclusion

12.       The Fiji E-Gov online service is available to all citizens for available online services. Registration is free and once registered as a business user or citizen user; you can enjoy the service provided.

13.       From personal experience, e-government service provided by the Fiji government has been very effective and efficient. With the current ICT service in Fiji, the reaction time for any complaints or service needed has been greatly improved in comparison with the manual methods.

14.       The upgrading of ITC services in Fiji migrating to 4G, more service will be provided online and the payment of service through credit cards will surely be an advantage to both business and citizen users.” – Laisiasa Tagicakiverata – Suva, Fiji

Learner’s Submission: Online Public Service in Fiji

“Introduction

1.         The government of Fiji has introduced some of its service online to assist its citizen both locally and abroad to access some of its information and resources.

Aim

2.         The aim of this write up is to explain the online public services in Fiji which I made use of and how it works.

SCOPE

3.         The write up will be presented under the following sub-headings:

1. Government to government e-communication;
2. Government to the public e-communication; and
3. Conclusion

Government to government

4.         In the government to government system, data and information were send over from ministries/departments to other ministries/departments but all financial matters are directed to the Ministry of Finance (MOF). My personal experience on using this service when I was working with the Ministry of Works Accounts Section.

5.         In the system we use, all electronic transactions were done through the Financial Management Information System (FMIS) with our department and the (MOF). It contains four (4) modules of Purchase Order (PO), Accounts Payable (AP), Fixed Assets and General Ledgers (GL).

6.         Each section’s Purchasing Officers preparing PO with invoicing, vouchering & batching before submitted to the Accounts section electronically. At AP the order will be verified with input in the FMIS before releasing of payment voucher for payments to MOF. Once the MOF verified that the purchase is within the allocated budget, approval will be given for printing and dispatching of cheques to AP.

7.         Daily schedule of journals through the GL is done which will enable the generating of reports when required.

Government to the public

8.         The government to the public consists of services in which members of the public gained access and obtained information needed from the government. It also enables the public to submit relevant application online.

9.         My personal experience in using the government to public services online were:

1. Exams results;
2. Scholarship Application; and
3. Water complaints

Exam results

10.       This online service is provided by the Fiji government through the Ministry of Education where the public can access their children’s examination results.

11.       At present the only two examinations to test the academic achievement of secondary students in Fiji are the Fiji School Leaving Certificate (FLSC) and the Fiji Form Seventh Examination (FSFE).

12.       Once results are available online, the following information which was entered in the examination slip is to be entered on the exam results interface:

1. Examination (either FSLC or FSFE);
2. Index number;
3. First name & Middle name;
4. Surname;
5. DOB (dd/mm/yyyy); and
6. Parent Name

13.       If all information typed in is correct, it will give out the marks for each subject the student sat for.

Scholarship application

14.       The online scholarship is 5 easy steps to be followed prior to submission of the application.

15.       As a Fiji citizen the two important information to be initially entered are the birth registration number and the date of birth. After successfully and correctly entered the information the main application screen will appear for personal and academic details.

16.       The next screen then requires the details of scholarship and which of the scholarship providers applied for. The 3 Fiji scholarship providers are:

1. Department of Indigenous Affairs (for ethnic Fijians);
2. Multi Ethnic Affairs (for other races in Fiji); and
3. Public Service Commission (open for all races)

17.       It also requires the institution (local or overseas), the program with majors, mode of study and other relevant information.

18.       At the completion, the application is then submitted with all supporting documents uploaded. An application identification number will be issued to assist in the tracking of the application.

Water complaints

19.       The online service is provided by the Water Authority of Fiji (WAF) to assist customer’s complaints on service provided by WAF.

20.       After filling personal details and account number, category of complaints is chosen with a brief statement on the complaints.

21.       Complaint ticket number emailed to us as reference to the complaint lodged.

Conclusion

22.       From personal experience, e-government service provided by the Fiji government has been very effective and efficient. With the current ICT service in Fiji, the reaction time for any complaints or service needed has been greatly improved in comparison with the manual methods.” – Laisiasa Tagicakiverata – Suva, Fiji Island