Government of India along with NASSCOM put together National Institute for Smart Governance (NISG) to improve service delivery in the exploding digital landscape. This institute utilizes Knowledge Management & Capacity Building along with other mechanisms to achieve the vision of making all public services accessible to common man.
This entails delivery of public services in a transparent way at reduced costs while minimizing overheads in an efficient and effective manner. In doing so, the government is trying to ensure all the benefits reach the intended recipients while reducing corruption. It is bringing in Industry to participate in this initiative by creating opportunities which in turn generate employment and secondary markets.
Here we look at top benefits for the three key stakeholders – Citizens, Government and Industry – who can reap the rewards of implementing such an initiative.
Benefits to Citizens
- Multi-channel service delivery through internet, mobile, kiosks, ATMs, banks other than existing government channels removing waiting times saving countless man hours while reducing costs
- Transparent mechanism help citizens track their services, complaints and requests in real time
- Digital revolution creates empowered citizens who can be more engaging with the government and active in shaping nation’s progress
- Reduced corruption means more hassle free day-to-day life for citizens without fear or favor
- Better quality of life where citizens receive better outcomes of developments
Benefits to Government
- Faster, effective, efficient decision making while mitigating risk helps create better policies
- Enhances coordination and collaboration between various as federal & state departments thus reducing to and fro communication
- Direct feedback from citizens, experts, stakeholders helps in fine tuning implementation mechanism of various policies
- Higher productivity of government employees and effective management at granular level helps in optimizing scare resources in welfare of citizens
- The monetary benefits thus accrued can be channelized into other key areas primary healthcare, education and nation building.
Benefits to Industry
- Investing in KM systems can help create an ecosystem for R&D technologies which in turn creates IPR based innovations and inventions
- Market penetration through new products for current markets or creating future markets
- Increasing growth by implementing new business models thereby creating new revenue channels leading to greater employment and driving demand for more products/services
- Better training leveraging the accumulated knowledge leading to higher skilled resources
- Reduced corruption brings in more investment, creates more entrepreneurs, reduces business risk and improves overall economy of the nation leading to holistic growth
Next example is about not having Knowledge base. This lack of an integrated system to capitalize on traditional Indian knowledge as Intellectual Property Rights can be found in the patent cases of Neem, Turmeric, Jamun, Karela, etc. Products created from these traditional formulations have been patented in other countries resulting in loss of IPR, revenue, employment and creation of new industries.
This highlighted the need to consolidate, protect, preserve and propagate such ancient knowledge. Government entities like Council of Scientific and Industrial Research (CSIR); Ministry of Science & Technology; Department of Ayurveda, Yoga, Naturopathy, Unani, Siddha & Homoeopathy (AYUSH); Ministry of Health & Family Welfare came together to form Traditional Knowledge Digital Library (TKDL).
TKDL developed an innovative structured classification system for the purpose of systematic arrangement, dissemination and retrieval has been evolved for about 25,000 subgroups against few subgroups that were available in earlier version of the International Patent Classification (IPC), related to medicinal plants, minerals, animal resources, effects and diseases, methods of preparations, mode of administration, etc.
This initiative will help fight future cases of bio-piracy, related legal issues and easy processing of patents based on this traditional knowledge. Additional benefits could be the preservation of such ancient wisdom gathered across the nation for future generations to cherish and make the best use for greater good.” – Soumitri Murthinty, Maharashtra, India