The SICAD website: a Tunisian portal for online public services.

The site SICAD allows users to:

  • learn about the news of the Tunisian administration and consult its notices and its news releases.
  • Be redirected to all sites of all Tunisian ministries and public institutions.
  • Know the legal and regulatory bases on the distance system of the administrative communication and information SICAD.
  • View all the public services available to users including:
  1. the list of public services available online whose total number amounted to 41services (dated June 30, 2016).
  2. The administrative services provided by the Tunisian administration: there are now up to 942 administrative services (dated June 30, 2016).

The SICAD displayed for each administrative service:

  1. Its terms of obtaining.
  2. The required document list.
  • Steps, interveners and time or delays.
  1. Folders repositories and places for obtaining the administrative service.
  2. Legislative references and regulations that govern it.
  3. All terms of reference relating to the exercise of certain economic and commercial activities.

For each term of reference, the site displays the name of the competent authority for validation, a link to download it, and a redirection link to website of this competent authority.

  1. The list and the download links of all official printed forms of the Tunisian government available to citizens and businesses.
  2. The list of offices of the relationship with citizens in ministries, governorates, public institutions and public companies and the redirect links to the supervisory authority over the operation of each office.

Users exploit the various sections of this site through an advanced search module based on filtering. Thus, each user can enter a keyword and refine the search with filters that allows him to choose: the department, the agency, the sector and the area of activity. The results appear at the bottom of the advanced research module alphabetically or by use date and in the form of a hyperlink that allows user redirection to the public service provider website.

Figure 2: the filtering module in advanced research

Users can also interact with the administrators of the website by sending various comments or requests relating to the form or purpose of the administrative service. A processing procedure of these comments or requests triggers in the background with the concerned administrations. The website will send the response to the user’s email address when ready.

Figure 3: section for user feedback

Finally, it remains to say that online public services are developing in Tunisia with a very slow pace as considered by citizens and businesses. The Tunisian state must take bold steps to develop an effective and sustainable e-government that can satisfy all the public action beneficiaries. – Hatem Haddad, Tunisia. 


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