Learner’s Submission: The Online Public Service I use in India and How Do They Work


“I have used an online public service to apply for fresh passport and fresh PAN card, reservation of  tickets in Indian railways ,online education and training , paying utility bills, filing income tax return, applying for queries under Right to Information Act and for making new voter’s ID.

Passport  Seva portal (http://www.passportindia.gov.in)under Ministry of External affairs,Government of India is an online facility for applying for fresh/reissue of normal/tatkaal passport. I also used the online services of the portal  http://www.utitsl.co.in/pan/  for online applying for my Permanent Account Number.

Indian Railways have a very vast network of public transportation in India which I frequently refer. Indian Railways provide the services of ticket booking/cancellation, PNR Status, Train routes, Seat Availability, Fare Enquiry and arrival/departure status etc. through two of its portals

http://www.indianrail.gov.in/ and https://irctc.co.in/ . Payment can be made through internet banking ,debit/credit cards of Master/Visa.

I enjoyed this free online education programme ‘Online Certificate Course on RTI’ (http://rtiocc.cgg.gov.in/home.do) for various stakeholders launched by the Department of Personnel and Training (DoPT), Ministry of Personnel, Public Grievances and Pensions, Government of India (GoI) has launched  it in association with the Centre for Good Governance, Hyderabad.The most attractive part of this programme is to audit the proactive disclosure made by any public authority under section 4(1)(b) of the RTI Act.

I usually pay my MTNL(Mahanagar Telephone Nigam Limited) mobile and landline bill online through its portal http://mtnldelhi.in/paynow.htm . I also pay my electicity bill online on  the portal of Delhi Government (http://delhigovt.nic.in/bijli.asp). Payment can be made through internet banking,debit/credit cards of Master/Visa.

Every year I file my Income Tax Return on the Portal of Income Tax Department,Government of India  i.e. https://incometaxindiaefiling.gov.in/ .

Being an effective citizen of a democratic nation I have every right to know the work of government and its agencies and this right has been given to every Indian citizen under RTI Act 2005. A public portal http://www.rtionline.gov.in/ helps me in  filing RTI applications/first appeals online along with payment gateway.The requisite fee can be made through internet banking of SBI & its associate banks and debit/credit cards of Master/Visa.

The Election Commission of India through its portal http://eci.nic.in/eci_main1/index.aspx# has provided the facility of online voter registration which facility I availed.” – Vivek Kumar Singh – Bihar, India

Learner’s Submission: Online Public Services in India


“Public Service means any service provided by the specific government either directly or through any service provider, which includes, inter alia, the receipt of forms and applications, issue or grant of any license, permits, certification, sanction and approval and the receipt or payment of money by whether name called in a particular manner.

Electronic/Internet Service Delivery means the delivery of services through electronic mode including inter alia, the receipt of forms and applications, issue or grant of any license, permits, certification, sanction and approval and the receipt or payment of money.

The government of India provided several public services to Citizens, Business Community and also to the government body. India is developing its infrastructure for e-governance in several departments of Central Government as well as State Government by providing online services. Few of them, Services which I used are as follows:

  • Indian Railways Online Services: Indian Railways is the most important public transport department. Which provide many online service among them I always used online reservation service. Indian railway provides their services mainly through 2 websites, http//:www.indianrail.gov.in/ and http//:www.irctc.co.in/. Through these websites we can get information’s about Trains between Stations, PNR Status, Seat Availability, and Fare Inquiry by using internet.

http//:www.indianrail.gov.in/ is mainly provides information’s to make a travel plan. It proved beneficial to common public.

Before the introduction of these websites online services, getting information’s was very difficult for public, public have to wait for long hours to get information’s from limited information centers. And today, it can be done by few mouse clicks.


Online Reservation can be done by http//:www.irctc.co.in/. Services offered in the websites are booking of E-Ticket/Season Ticket/ I-Ticket; and Cancelling E-Ticket/I-Ticket, Compatible browser, and Tatkal Reservation can be done through it. It is very helpful; we can book ticket from home, internet café, and mobile SMS through Register with http//:www.irctc.co.in and paid money online by using credit card, debit card or net banking and new innovation of services by Indian Railway is SMS service for taking the Reservation. Before the introduction of these services, Booking or Cancellation of Ticket was very difficult. People were compelled to stand in lines at reservation counter for several hours. Lack of information used to make situations worst. And nowadays these services are very productive and are proved very effective and helpful to common people.

  •  Right to Information (RTI):

The Government of India, has Passed a Act in Parliament for Government department, any common people can ask information under Right to Information Act. Through online http//:www.rtionline.gov.in/.  It is really a great step towards Right to Information for a common people. This service, I always used for taking the information’s.

  •  Income Tax Return e-Filling:

Today Income Tax Return can be filled online by using http//:incometaxindiaefiling.gov.in/. This facility is really beneficial for citizen who wants to file their income tax return; this website gives opportunity to fill income tax return from any where you are you can use it.

  • Passport Seva: 

http//:passportindia.gov.in/ through this passport seva portal we can apply online application for Passport. Ministry of External Affairs is trying to make passport application process is easier for common citizens of India. However there are many things should be workout to make this process perfectly online.” – Mukesh Kumar – Jharkhand, India

Learner’s Submission: Online Public Services in India


“I have used several public services in India, online. India is developing its infrastructure for e- governance. Several departments of both Central Government as well as the state governments are providing online services to the Citizen as well as to the business community.  Some of those services I used are:

1)      Online Services of Indian Railways: Indian Railways is the most important public transport department. Their online services are commonly used by me.  They are providing those mainly services through 2 websites, http://www.indianrail.gov.in/ and https://irctc.co.in/.

Through those websites we can get information regarding PNR Status, Train between Stations, Seat Availability, Fare Enquiry and we can do Internet Reservation.  www.indianrail.gov.in mainly provides information that is essential in planning the travail. It proved very beneficial for common people. When those services were not introduced, getting information’s were very difficult, we may have to wait for hours in those limited information centers. Today, it can be done by few mouse clicks.

Online Reservations can be done by https://irctc.co.in/. Booking E-Ticket, Booking Season Ticket, Booking I-Ticket, Canceling E-Ticket, Canceling I-Ticket, Compatible Browser, and Tatkal Booking can be done through it. It is very helpful. We can book ticket from home through online by using credit card, debit card or net banking. Previous day’s book ticket or Canceling was very difficult job. We had to stand in lines at reservation counters for hours. Shortage of information used to made situations worst. This service proved very effective and helpful for common people.

2)      MCA21: It is another online public service generally used by me. It the online service provided by Ministry of Corporate Affairs. It is providing various services to incorporated entities. A company can be registered and their statuary requirements can be managed by it. Those processes are almost paperless. Digital signatures provided by some authorized agencies are important for such purposes, i.e. efiling. It is reducing unnecessary harassment due to travel, waiting, miscommunications. The facilities can be avail through the website http://www.mca.gov.in/MCA21/. Some important services are : Track Transaction Status, Companies/LLPs in which a person is/was a director/Designated Partner, Request for document of a company that is not available in the electronic repository, Transfer Deed, View Public Documents, Get Certified Copies, Track Complaint Status, Track Payments Status, Find CIN/GLN/LLPIN, Enquire Fee, Prescrutiny, Resubmission, Find Name Approval Reference Number, Enquire DIN Approval Status, View Index Of Charges, View Company/LLP Master Data, Apply For Company Name Renewal, Link Neft Payment, Check Company or LLP Name, Verify Payment, Migrated LLP Partner Details, View form11 screen srn details, View form3 screen srn details, Pay Fees, etc. Ministry of Corporate Affairs is converting their services almost absolute online.

3)      Income tax: Today Income tax can be filed online through https://incometaxindiaefiling.gov.in/. It is very beneficial.

4)      RTI: Today we can ask to any department for any information’s under Right to Information Act online through http://www.rtionline.gov.in/. It is great step for realization of right to information. It is commonly used by me.

5)      Passport Seva: Through Passport seva portal i.e. www.passportindia.gov.in, Ministry of External Affairs is trying to passport application process easier for common citizen. However there are many things is needed to be done to make that process perfectly online.

Ministry of Home affairs of Central government and State Governments, judiciary is required to upgrade them and make their services online so that they will become seal accessible to the common people.” – Rupak Ghosh – West Bengal, India

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