“Public Service means any service provided by the specific government either directly or through any service provider, which includes, inter alia, the receipt of forms and applications, issue or grant of any license, permits, certification, sanction and approval and the receipt or payment of money by whether name called in a particular manner.
Electronic/Internet Service Delivery means the delivery of services through electronic mode including inter alia, the receipt of forms and applications, issue or grant of any license, permits, certification, sanction and approval and the receipt or payment of money.
The government of India provided several public services to Citizens, Business Community and also to the government body. India is developing its infrastructure for e-governance in several departments of Central Government as well as State Government by providing online services. Few of them, Services which I used are as follows:
- Indian Railways Online Services: Indian Railways is the most important public transport department. Which provide many online service among them I always used online reservation service. Indian railway provides their services mainly through 2 websites, http//:www.indianrail.gov.in/ and http//:www.irctc.co.in/. Through these websites we can get information’s about Trains between Stations, PNR Status, Seat Availability, and Fare Inquiry by using internet.
http//:www.indianrail.gov.in/ is mainly provides information’s to make a travel plan. It proved beneficial to common public.
Before the introduction of these websites online services, getting information’s was very difficult for public, public have to wait for long hours to get information’s from limited information centers. And today, it can be done by few mouse clicks.
Online Reservation can be done by http//:www.irctc.co.in/. Services offered in the websites are booking of E-Ticket/Season Ticket/ I-Ticket; and Cancelling E-Ticket/I-Ticket, Compatible browser, and Tatkal Reservation can be done through it. It is very helpful; we can book ticket from home, internet café, and mobile SMS through Register with http//:www.irctc.co.in and paid money online by using credit card, debit card or net banking and new innovation of services by Indian Railway is SMS service for taking the Reservation. Before the introduction of these services, Booking or Cancellation of Ticket was very difficult. People were compelled to stand in lines at reservation counter for several hours. Lack of information used to make situations worst. And nowadays these services are very productive and are proved very effective and helpful to common people.
- Right to Information (RTI):
The Government of India, has Passed a Act in Parliament for Government department, any common people can ask information under Right to Information Act. Through online http//:www.rtionline.gov.in/. It is really a great step towards Right to Information for a common people. This service, I always used for taking the information’s.
- Income Tax Return e-Filling:
Today Income Tax Return can be filled online by using http//:incometaxindiaefiling.gov.in/. This facility is really beneficial for citizen who wants to file their income tax return; this website gives opportunity to fill income tax return from any where you are you can use it.
- Passport Seva:
http//:passportindia.gov.in/ through this passport seva portal we can apply online application for Passport. Ministry of External Affairs is trying to make passport application process is easier for common citizens of India. However there are many things should be workout to make this process perfectly online.” – Mukesh Kumar – Jharkhand, India