“IT revolution in India took an interesting turn when government owned post offices and banks. These two institutions adopted the Information technology in a big way. Recent studies have proved that there is three fold increase in people opting online post office and banking services for their financial transactions.
Penetration of computers has been steadily increasing. Internet users in India are about 137 million and internet users have been increasing year after year. Indian population has been using Internet for various purposes.
Experience with India posts online services:
Government o India’s- India post consists of well networked Postal Network in the world with over 1, 55,015 Post Offices (as on 31.03.2009) of which 1, 39,144 (89.76%) are in the rural areas. Post office has been in existence since British days in India. Indian post offices are known to operate with less overhead but with serving to poorest of poor. Online services at post offices have been a purposeful utility for those at remote villages who do not yet have bank accounts for financial transactions.
Post offices have adopted Information technology to serve its trusted customers right from major cities to its remote villages. Financial inclusion of poor and less privileged at villages and urban areas through IT enabled post offices is the best example of public online services. Nearly 41% of India’s population are unbanked, 40% in urban and 61% at rural population do not have Bank accounts.
Post office has brought in a new online Instant money order (IMO) transfer scheme to cater the Indian residents to transfer money across its post office network. Process involved very few steps. One who wants to send money has fill up To remit payment-TRP –form d submit the money(Rs.1000 to Rs.50000/-) to the post office obtain a secret 16 digit number and convey this number to the recipient who in turn presents the 16 digit number at the post office with ID proof to receive the money. All this happens in a very short time almost instant. When compared to earlier money order from post office which is to take several days to arrive physically through postman. This has been well utilized by children who are employed at urban areas to send money to their families at villages to meet family emergency fund requirements.
This is one of the best utility ever introduced in India to those who do not have regular bank accounts. In addition to the services to the common local public, post office have introduced online international money transfer through e-payment.
Post offices are serving the commercial organizations with Bill payment called e-payment.
with increasing in percentage of people owning computer all the transactions happening over online can be tracked to the end point.
Experience with State Bank of India online services –SBI – government of India owned bank:
Overall, 60 per cent of people surveyed used the web to check their bank account and other financial assets in the past 90 days, making it the most popular use of the interne
SBI which has about 13.60 crore customers has about 13,560 branches spread across the country including some 2017 branches at remote villages of India. Bank’s online money transfer is quite popular among all the services. Online Money transfer facility has been very utilized by youngsters who are employed at Indian cities and abroad, with this facility children are able to send money to their family who live in villages and in remote places. During the days of no internet and online banking sending money to their family was quite complicated procedure. In addition to above mentioned services for a general citizens- online account opening and view account statement is again a purposeful online utility which has saved us precious time and fuel which was otherwise used to physically travel to bank premises to do the same transactions.” – M.S. Rajesh – Bangalore, India