“On May 18, 2006, Central Government approved the National e-Governance Plan, comprising of 27 Mission Mode Projects and 10 components. The National e-Governance Plan was designed by the DEITY (Department of Electronics and Information Technology) and DARPG (Department of Administrative Reforms and Public Grievances).
National e-Governance Plan have the following vision:
“Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.”
Application of e-Governance is a complex process requiring facility of hardware & software, networking, process re-engineering and change management. National e-Governance Plan have following elements:
a) Common Support Infrastructure: – Common IT infrastructures like, State Wide Area Networks, State Data Centres, Electronic Service Delivery Gateways, Common Services Centres etc
b) Governance: Department of Electronics and Information Technology do the work of coordinating and monitoring. Institutions like NIC, STQC, CDAC, NISG helps the department in this work.
c) Centralised Initiative, Decentralised Implementation: Its required to develop citizen-centric models
d) Public-Private Partnerships: PPP is used for better and faster implementation
e) Integrative Elements: Adoption of unique identification codes for citizens, businesses and property like Permanent Account Number (PAN), Aadhaar Number of The Unique Identification Authority of India has been initiated.
f) Involvement of the National and State levels: Various Government Departments of Union Government and State Governments are involve for better and effective implementations in a holistic manner.
g) Facilitator role of Department of Electronics and Information Technology: various Ministries and State Governments and also provides technical assistance and DEITY taken the role of facilitator to coordinate all efforts.
Services provided by e-Governance can be categorized by following manners:
i. Services for Citizens
ii. Services for Business
iii. Services for Government
Services for Citizens:
We can access various citizen services such as agriculture services, registration of documents, learner’s licence, vehicle life tax collection, birth certificate, etc. Information about service name, category, degree of enablement, outreach, etc. is available. Some important Services are:
Indian Railway Catering and Tourism Corporation, Online Passenger Reservation System: Indian Railway is an Indian state-owned enterprise providing Railways Transport system which is a major transport system in India. Through IRCTC Portal (https://www.irctc.co.in/) citizen can book railways Tickets, check availability of Tickets, Trains to their destinations. It’s a major initiative and helps us to get those services online.
Passport Seva Portal (www. passportindia.gov.in): Through it Passport Services become easy. Users can apply for fresh passport. Information on reissue of passport is obtainable. Information on passport requirements and suitability is available. Users can locate passport cell, Passport Seva Kendra, and also calculate fee. Applications status can also be tracked online. Through Downloadable e-forms passport application are made, checking status of it become easily available.
Birth and Death Registration and Issue of Certificate: Those Services are provided by various Municipalities (Local Governments). That is a major example of centralized initiative and decentralized implementation of e-Governance Project. Municipalities are providing online registrations of birth and death and are issue of certificate. Application Download, Online Application, Online Payment of fee/charges are the major features of it. According to Census 2011 lists there are 7,935 towns in India and 31.16% of the total populations are staying there. Cities and Major Municipalities are providing those services through their own website.
Online Employment Service: Both Central Government as well as the State Governments are providing Online Employment Service through their respective portal. Where Job seekers can register their details, those are available to the registered Employers. Physical verifications and validations of information’s are made by the District Employment Exchanges. http://www.employmentservice.nic.in/ is the portal of National Employment Service; it’s the portal of Central Government. Employment bank (http://employmentbankwb.gov.in/) is the portal of Government of West Bengal that is of a State Government.
Services for Business
E-governance services for business are important aspect such as online Registration, VAT/TOT Collection, Tax Payments etc
MCA 21(http://www.mca.gov.in/MCA21/): MCA21 Project, the e-Governance initiative of the Ministry of Company Affairs (MCA). MCA21 is an innovative eGovernance initiative that aims at continuously repositioning Ministry of Company Affairs (MCA) as an organization proficient of fulfilling the aspirations of its stakeholders in the 21st century. For any program to be outcome-based, a paradigm shift in the service delivery is inevitable. A Service Centric Approach by the Government is the principal driving factor to the transformation.
Income Tax E-Filing (https://incometaxindiaefiling.gov.in/): Income Tax e-filing can be done online through the Income Tax Website.
Services for Government:
E-Governance is helping the governments for better governance. It is enhancing internal communications. Like e-Governance in Police departments enable them to exchange crime record in faster and smarter way. Those are important for prevention of Crime.” – Rupak Ghosh – West Bengal, India