Learner’s Submission: Whole-of-Government and the UN e-Government Survey

” Whole-of-Government

           Whole-of-Government is the concept that defines the way to achieve the integration of the sustainable dimensions. This way means that the governmental structures should avoid working solely within the organization; it should act beyond the limits of the organization in order to correlate with the capabilities of others. Supposing that the objectives of an organization represent a capacity, many governmental organizations should share their objectives for transforming them into a capability, given that a capability is a correlation between more capacities. Whole-of-Government tries to combine the results of more governmental agencies in order to transform a simple development into a sustainable one. Taking into account the objectives, strategies and products of other organization is more efficient for adapting to the organizational environment. This is valuable even if the organizations compete or cooperate each other.

In the context of e-Governance, Whole-of-Government is one of the six trends that struggle to increase the effectiveness of the government-citizen relationship. This approach follows not to avoid bad processes or procedures but to increase the quality of the services and the cooperation between citizens and public administration. For an effective e-Governance any user should receive the information in a friendly manner, concise and correct. For this the Whole-of-Government must enhance the inter-sectoral coordination. A well prepared program should attract the user, save his time and gain his trust. The portals need to be orientated towards effectiveness, simplicity, well defined sections and, very important, friendly. Other words, it should determine you to come again. The Whole-of-Government approach correlates the way to navigate through the websites, the available information and the effectiveness of e-services in order to obtain the best feedback from the users.

UN e-Government Survey

The e-Government Survey is a UN report that assesses the e-government development of the UN Member State. Started to assess the e-governance programs in 2003, with a pilot in 2001, by The Division for Public Administration and Development Management (DPADM ) of UNDESA (United Nations Department of Economic and Social Affairs), this biannual report is an instrument for the decision-making to analyze the strengths and weaknesses of their own e-government programs. Thus the governmental officials can elaborate adequate strategies for improving the e-government programs. The interest in improving this must be as the importance of such program for a state, given that this can improve the confidence into the government. The survey uses three indexes (Online Service Index, Telecommunication Infrastructure Index and Human Capital Index) that indicates the e-government performance in services provided, infrastructure in which citizens can access the services and the educational base for citizens referred to e-services usage. The survey contains ranks of the 193 UN Member States and relevant analyzes for different indicators like online service delivery, e-participation, whole of government, channels for service delivery open government data and other. The report should stimulate the deciders to improve strategies and the way in which the ICT is used for sustainable development.” Stefan-Ovidiu Rosu – Brasov, Romania


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