“As per the 2014 report of UN E-Government Survey, India is one of the seven lower middle income countries that is among the top 50 of the list. It comes in the category of ‘middle e-government development index’. This has been surely made possible by the launch of “MyGov: A Platform for Citizen Engagement towards Good Governance (i.e. Surajya)” on July 26, 2014 by Hon’ble Prime Minister Shri Narendra Modi who believes that “Success of democracy is impossible without participation of the people”. The portal has increased the participation of citizens in influencing the government decision process. With the embedded feedback mechanism, citizens are enabled to criticise the specific policies. The usage of Mobile App for MyGov with the fall in prices of smart phones in India is expected to expand as smart phones users has increased to 117 million according to the latest ‘Internet trends 2014’ report by Mary Meeker, partner at the venture capital firm Kleiner Perkins Caufield & Byers (KPCB). This is expected to rise by 45% this year.
The other initiatives by Government of India includes the online payment systems called as Electronic Fund Management System (eFMS) which manages the e-payment of wages and subsidies to the targeted people. The E-Filling of Taxes, E-Reservation System for Railway and E-Postal Services by Department of Posts, etc. has relatively increased the Online Service Index which accounts for 1/3 of EGDI (E-Government Development Index).
The enhancement of Telecommunications Infrastructure Index accounting for 1/3 of EGDI has been a consequence of Digital India Programme launched by Hon’ble Prime Minister Shri Narendra Modi on August 7, 2014. The programme aims to empower the society with a digital and dynamic knowledge base through innovated and interoperable Information Technology Infrastructure. This is an Umbrella Program and visions to incorporate all the organs of Government Services Delivery.
The last component of EGDI also accounting for 1/3 of EGDI is Human Capital Index. It’s the most complex development procedure. In India it has been enhanced by the various flagship programme initiatives. Some of them are listed below:
- MCA 21 Project by Ministry of Company Affairs has focused on providing awareness campaign to the stakeholders in different schedules across the country. Its main aim is to provide awareness for e-filling for all the services provided through the Registrar of Companies through service-centric approach.
- National Skill development Agency has taken responsibilities to train the existing service providers with the infrastructure and usage of the E-Government system.
- Department of Human Resource and Development have taken initiatives to provide the necessary educational qualification at preliminary level of education to have maximum participation of citizens.
Network for Information and Computer Technology (NICT) has designed and launched various advertisement, publicity and awareness campaign in different part of countries through multi-tiered centres.”