Learner’s Submission: What is the UN E-Government Survey

“E-government can be the change agent to meet these challenges through online services, and by making governments more effective, efficient, transparent, accountable and inclusive.

  • The UN E-Government Survey is the only report in the world that assesses the e-government development status of the 193 UN Member States.
  • The Survey serves as a tool for decision-makers to identify their areas of strength and challenges in e-government and to guide e-government policies and strategies.
  • The UN E-Government Survey provides a systematic assessment of the use of ICT to transform and reform the public sector by enhancing efficiency, effectiveness, transparency, accountability, access to public services and citizen participation.
  • The UN e-government survey began in earnest in 2003 .a pilot was made in 2001

The core objective of this survey is benchmarking e-government development among UN Member States in order to “inform and improve the understanding of policy makers’ choices to shape their e-government programs” (UN 2004). This is done by measuring “the willingness and capacity of countries to use online and mobile technology in the execution of government functions” (UN 2010). Most recently, “to recognize the key role that e-government – and e-governance – can play in support of the establishment of effective institutional linkages necessary for sustainable development (UN 2012).


The UN E-Government Survey measures e-government development in all 193 UN Member States through the E-Government Development Index (EGDI) which contains three components (online service index, telecommunication infrastructure index, human capital index) which are weighted in equal manner.


To provide incentives for capacity-building and to provide policy guidance and serve as in impartial reference on how to utilize ICTs to transform governments and to enable sustainable development.

The e-government development ranking of the 193 Member States provided in the Survey receives much attention, as is the case with any ranking, which leads to both positive and unintended consequences.


  • Informed e-government policy decisions.
  • Barometer of e-government trends.
  • Progress in e-government developments.
  • Helps to draw attention from the media on the issues of e-government development.


  • Governments
  • Intergovernmental institutions
  • International and regional organizations
  • Academia, research centers and schools of public administration
  • Private sector
  • Civil society organizations
  • Citizens

The Survey is produced by the Division for Public Administration and Development Management (DPADM) of the United Nations Department of Economic and Social Affairs (DESA).

The Division for Public Administration and Development Management (DPADM) of the United Nations Department of Economic and Social Affairs (DESA) publishes the UN E-Government Survey every two years.” – Prabhu Djeapragassam – Puducherry, India


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