Learner’s Submission: UN E-Government Survey 2014 – Where India Stands

“In this article I have tried to discuss what UN E-Government Survey, Survey Methodology is and where India stands in the UN E-Government Survey 2014.

What is UN E-Government Survey?

UN conducts survey among its 193 member countries to assess the e-government development status. This survey is usually conducted every 2 years by the Division for Public Administration and Development Management (DPADM) of the United Nations Department of Economic and Social Affairs (DESA). This survey helps various Governments in their decision making process in formulating policies and strategies related to e-Governance. This survey helps Governments, through e-Governance initiatives, to provide their citizens efficient, effective and transparent access to public service and also helps in citizen participation. Recently the full report of UN E-Government Survey 2014 results has been published and the same is available online in the UNPAN web site http://www.unpan.org. This e-Government Survey 2014 was completed with the support of 95 researchers around the world.

The UN E-Government Survey measures the e-governance development status in its member countries through EGDI (E-Government Development Index). EGDI has 3 components- Online Service Index (OSI), Telecommunication Infrastructure Index (TII) and Human Capital Index (HCI). Online Service Index (OSI) measures the online presence of the Government and online services available to the citizens. Telecommunication Infrastructure Index (TII) measures the status or availability of various Telecommunication Infrastructures in the country through which citizens can access online services. Similarly, Human Capital Index (HCI) measures the education level of the citizens that will help them in accessing the online services.

How E-Government Development Index (EGDI) is calculated?

The UN E-Government Development Index (EGDI) is a composite index based on the weighted average of three normalized indices where 1/3 is derived from an Online Service Index(OSI), 1/3 from a Telecommunications Infrastructure Index(TII), 1/3 from a Human Capital Index(HCI). The Online Service Index(OSI) is based upon a four-stage model, which is ascending in nature and builds upon the previous level of sophistication of a state’s online presence. (1. Emerging, 2. Enhanced, 3. Transactional, and 4. Connected). The Telecommunication Infrastructure Index (TII) is a composite weighted average index of five primary indices based on basic infrastructural parameters, which define a country’s ICT infrastructure capacity. The Human Capital Index(HCI) is a weighted average composite of four indicators: adult literacy rate, combined primary, secondary, and tertiary gross enrollment ratio, estimated years of schooling, and mean years of schooling.

Though India is the largest democracy in the world with the need for effective and transparent public governance, it stood at 118th position in the recent UN E-Government Survey 2014 with an E-Government Development Index (EGDI) of 0.3834.  As per the Survey results, Online Service Index (OSI), Telecommunication Infrastructure Index (TII) and Human Capital Index (HCI) for India were 0.5433, 0.1372 and 0.4698 respectively. India has performed very poorly in the UN E-Government Survey 2014. India should make more solid efforts to make the e-Governance projects more effective to provide her citizens efficient, effective and transparent access to public services that the citizens deserve.” – Srihari Subudhi – New Delhi, India 


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