Learner’s Submission: Electronic Filling in E-Tax (Uganda)

“A taxpayer registered with Uganda revenue authority (URA) can submit a return for the tax period defined by the tax law using electronic filling.


The taxpayer obtains a return from the web portal (http://ura.go.ug), saves a template on any storage device, takes time to fill in the return and validate the return before it is finally uploaded onto the web portal. If the upload is successful, the taxpayer will receive an auto generated e-acknowledgement receipt which is evidence of submission. In case of any problems in filling in the respective returns, they send an email about the challenge to URA or call a toll free line.


Some of the benefits accruing from the e filling are that the return process has been clearly separated from the payment process, thereby ensuring confidentiality of the taxpayer’s data. The process has been streamlined and the taxpayer can fill and submit the return at his or her convenient time but.

The process:


  1. On the URA homepage, after logging in, the tax payer goes to e-Services for individual/non-individual on the Left Menu, select e-Returns for individual/Non-Individual and select the type of return that you wish to file.


  1. Downloads the template for the return to file, from the list provided under e-Returns for individual/non-individual e.g. Monthly VAT Return Form and selects save.


  1. Saves the template to preferred location on computer. One does not have to be connected to the internet in order to fill out the template.


  1. Before filling out the template, one enables macros by following the instructions provided on the sheet labeled help, on the return form downloaded. After enabling macros, saves the changes, closes the return and opens it again. Upon opening it, sees a message saying “Please DO NOT Cut and Paste any values in this sheet”. That shows that macros have been enabled.


  1. After enabling Macros, fills in all the required information, after which validates the form by clicking the VALIDATE button located at the bottom.


  1. Upon validation, is notified whether the form has errors or not. In case of errors, corrects them and saves the file before validating again.


  1. If no errors are found on the template, generate an Uploads file by clicking YES on the pop up window. This generates a compressed file that will take less of payer’s time to upload.
  2. Opens the URA Web Portal, logins into account if you had logged out (disconnected) to fill the template.


  1. Goes to e-Services on the left menu, Select e-Returns to individual/Non individual and selects the type of return that you wish to upload (file). Disables the pop-up blocker before uploading your return. (Pop-up blocker is located within the Tools menu).


  1. Enters the period for which the return is being field and click check.


  1. In case a return has already been submitted for that particular period, the payer will be notified. Otherwise, enters the text image provided, clicks on Browse and locates the upload created and saved.


14.       Clicks on Upload to upload return.


15.       If the upload is successful, clicks Submit to submit the return


16.       Due to absence of laws governing electronic transactions, the payer receives a pop up message requesting to submit a printed and signed copy of tax return within 10 days to tax office, confirming fulfillment of filing obligation.


17.       An e-Acknowledgement receipt is generated and a copy sent to the payers registered email address. This acknowledgement receipt has a PRINT and PRINT FORM button that can be used to print the acknowledgement receipt and Return form respectively for submission to the tax office within 10 days.


18.       If the tax payer does not wish to print the Return immediately, he can print it later using the procedure below;

  • Logins to account on the URA web portal. After logging in, on the left hand side of the screen, clicks on the Return History Link, this will open up a new page with fields where one can specify the period whose return he/she wants to view or print.


  • Enters the “Period from” and “Period To” using the Date Selector, and select the type of Return that he wants to view e.g. Monthly VAT Return.


  • Clicks on the Search button, this will prompt the system to show all the returns for the selected return period and return type that has been submitted. Clicks on the Reference number (on the right hand side) in the search results table to open and print out a copy or to view more details about the return.


  • To track the status of the return, one can use the Track Your Status function; under You do not need to log in to menu on the Home Page of the Web Portal. The Search Code and Reference Number that was sent to your e-mail address will be required at this point”   Charles Baguma- Uganda, Africa

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