Learners’ Submission: E-Governance in India

E-governance has been considered as the best way for good governance. Communication and internet Technology has brought world near and has great impact on the life styles of people. The mode of obtaining services and its delivery has undergone tremendous changes with the improvement of technology that covered almost all types of services whether banking, insurance, other financial services or services from local corporations and government bodies. The relationship of service provider to that of service taker has also changed and has brought changes in quality of the service and its timely delivery.

Indian government has planned for e-Governance and initiated actions to improve delivery of Government services to citizens and businesses with the vision to make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man. Government of India decided to promote e-Governance through a centralized initiative to ensure citizen-centric orientation with decentralized implementation model. It will help realize the objective of inter-operability of various e-Governance applications and ensure optimal utilization of ICT infrastructure and resources. It also aims at identifying successful projects and replicating them with required customization wherever needed.

Accordingly the National e-Governance Plan (NeGP) has been formulated by the Department of Electronics and Information Technology (DEITY) and Department of Administrative Reforms and Public Grievances (DARPG). The Union Government approved the NeGP, comprising of 31 (originally 27) Mission Mode Projects (MMPs). Various Indian Union Ministries/Departments and State Governments are involved in Implementation of the e-Governance plan and the need for overall aggregation and integration at the national level was important.

NeGP comprises 31 mission mode projects (MMPs), which are further classified as state, central or integrated projects. Each state government can also define five MMPs specific to its individual needs.

e-Governance in India has steadily evolved from computerization of Government Departments to initiatives that encapsulate the finer points of Governance, such as citizen centricity, service orientation and transparency. The projects are expected to reduce number of trips of service users to service provider as also the waiting period apart from reducing the corruption and providing quality service.

I am describing the e-Governance in Urban Local Bodies:

“e-Governance in Urban Local Bodies” is a unique initiative of the Government of India conceptualized under the umbrella of the overall National e-Governance Plan (NeGP) and the Jawaharlal Nehru National Urban Renewal Mission (JnNURM) aimed at improving operational efficiencies within Urban Local Bodies (ULBs).

It has been observed that

  • Presently there is very limited or no computerization across ULBs in different States.
  • There is very limited or non-existent staff with IT know-how
  • There is lack of standardization of processes; and
  • The processes are primarily operated in a manual mode

There are following services which should be provided under this MMP:

I. Citizen Services (G2C)

  1. Birth & Death Registration – Information, Application download, online application, payment and printing of certificates with Digital signature
  2. Trade Licensing –Accreditation of vendors, Licensed shop owners and technical/professional, online submission and receipts (including renewal etc.) of licenses and printing with digital signature
  3. Building Plan – Single window based – Online submission through accredited/licensed Architects, online check and permission, Field check through Handheld device (GPRS & GPS based photos and measurement device) and authentication. NOC from Various dept. would be obtained through SLA based Input screen and secured VPN links.
  4. Tax and Fees & Fine/Penalty Payment – Enquiry – GIS based system – Self calculation, payment through secured payment gateway, Printing of secured digital receipts
  5. RTI – Online application, application status tracking, pendency tracking
  6. Grievance /Service request/Feedback – Online application, application status tracking, pendency tracking.
  7. Helpdesk – ULB –wide – single helpline no

II. Employee Service:

  1. HRMS with Employee Self-service incl. leave, Personal HR (PIS) , parks and Payroll linked
  2. Smartcard/ Biometric based access system linked with HRMS

III. Shared Service /Backend Departmental Services:

  1. Double Entry Accrual based Accounting System
  2. E-Tendering
  3. HRMS with Payroll integrated with attendance system, Recruitment , Training, Assessment/Performance Management Module
  4. Inventory/Asset Management including vehicles
  5. Project Management with Field Monitoring support and Field service support
  6. Enterprise GIS  with Property Tax, Solid Waste Management  Vehicle /Fleet Management
  7. GPS/GPRS based Fleet Management
  8. Backend Intra and Inter departmental workflow, with communication, document Management, K-Bank and Portal and Information/Content Management
  9. Operational & Tactical/Mayors Dashboard” – Sachin Murari Patrikar – Maharashtra, India
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