Learner’s Submission: Online Public Services in India

Example of Online services – Indian Railways – Indian Railway Catering and Tourism Corporation – (IRCTC)
India with 1,220,200,000 (1.22 billion) people is the second most populous country in the world. The figures show that India represents almost 17.31% of the world’s population. More than 50% of India’s current population is below the age of 25 and over 65% below the age of 35. About 72% of the population lives in some 660,000 villages and the rest 27.8% in about 5,480 towns and in cities. This shows that people distribution across the country and their mobility for various reasons are of vital importance. To meet the ever demanding transportation need of people Indian Railways nationalized government organization is one of the best. Indian railways also happens to be pride of India considering this to be largest in Asia and the second largest in the world.

In view of reaching out to people, Indian Railways has extensively utilized Information Technology, Mobile technology and extended Online services to people. Following paragraphs will discuss about the available Online services to Indian public:

Indian railways which has history since about April 1853. About 85 percent of the stations have interlocking system of signaling which provides greater safety, by eliminating human errors and failure. It is one of the world’s largest railway networks comprising 115,000 km (71,000 mi) of track over a route of 65,000 km (40,000 mi) and 7,500 stations. As of December 2012, it transported over 25 million passengers daily In 2011, It carried over 8,900 million passengers annually or more than 24 million passengers daily (roughly half of which were suburban passengers) and 2.8 million tons of freight daily. In 2011-2012 Indian Railways earned US$18.98 billion which consists of US$12.68 billion from freight and US$5.21 billion from passengers tickets.

Indian Railway Catering and Tourism Corporation – (IRCTC) is a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations of the railways. IRCTC is better known facilitating online railway ticketing in Indi when compared to crowded railways reservation counters which existed till recently. Manned railways counters faced several problems like passengers spending away precious time in a long queues, lack of transparency, shortage of information, fatigue factor of employees leading to errors, no options for quick change in travel plans, etc.

IRTC is known for Internet-based on-line rail ticket booking through its website which allowed people to register and login. This online reservation system allowed people select the trains, places and suitable optional trains and timings to travel, class of travel, fare display and dates of availability, reservation status, PNR status, payment options like credit card, debit card and other options. Finally to book the tickets and print it. Recently mobile based bookings have also been operational and SMS message has been authorized to travel and again a environmentally friendly initiative.

Ticket cancellations or modifications can also be done online. In addition to E-tickets, IRCTC also offers I-tickets that are basically like regular tickets except that they are booked online and delivered by post. The Tickets PNR Status is also made available here recently.

IRCTC’s highest ever per day booking is 5.02 lakh e-tickets on 1 March 2013. There are about 7.5 lakh people who visit IRCTC website for various purposes. 1.4 crore transactions that the website processed in February.

Example of civic agency’s Online Servicers: BBMP: Bangalore Mahanagara Palike
Bangalore is well known as silicon valley of India is in Karnataka state in southern India. Bangalore city’s population is growing faster than ever before and by the end of the year its head count is likely to cross the one-crore mark. The city’s population stands at 95,88,910 as of now. BBMP is an s the administrative body responsible for the civic and infrastructural assets of the Bangalore metropolitan area .spread across 741 Sqkm.

BBMP has introduced several online services to its citizens like Online Property Tax Payment, property tax calculations, tax submission status, GIS based Property ID (PID), online buildings plan submissions and sanctions.

Example of Income tax department In India and its Online services
Filing of IT returns electronically mandatory for individuals with annual income of Rs 10 lakh or above. This online transaction and services has helped many tax payers for hassle free filing of Income tax returns. The procedure to file online tax returns is quite simple. One has to opt for a suitable return form and fill in all the details. Once submitted system generates XML generated which must be posted to the appropriate authorities.

India has about 3.4 crore income tax payers. Personal income tax increased by 15 per cent to touch Rs 1,12114 crore, which was mainly from the salaried class. Corporate tax collections at Rs 2,78,411 crore, accounted for as much as 83 per cent of the total direct tax collections of Rs 3,36,117 crore during April-February of this fiscal.” – M. S. Rajesh – Bangalore, India


One Response to Learner’s Submission: Online Public Services in India

  1. Hi, I log on to your blogs on a regular basis.
    Your story-telling style is witty, keep it up!

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