Learner’s Submission – Knowledge Management in India

“Indian Government is relatively a new entrant to Information technology and Knowledge Management. Notwithstanding the envious position of Indian private sector as ‘leading IT services providers in the world’, Indian Governmental organizations have been extremely slow and lethargic in adopting the latest in IT infrastructure and skills. Consequently Indian bureaucracy displays incapacity and inefficiency in gathering, collating, protecting, scaling and staying accessible to technology upgradation and cutting edge in IT technologies.

The Union Government and State Government have in recent years spent crores of rupees on projects of e-Government. The infrastructure have been established and functionaries have been put in place, however, amusing part is, the functionaries are often found fumbling and struggling with the applications and hardware. Indian bureaucracy are similar to cave men handling LPG (liquefied Petroleum Gas) stoves, awed by the advanced technology, poor souls, are lost in the paraphernalia of the latest in IT. This demonstrable incompetence is stark and explicit in Police stations and Cyber Crime Cells in India. We as ordinary citizens find it difficult, if not impossible, to repose faith in the police to tackle petty Cyber Crimes. Hence most of us choose not to approach the police for small cyber-crimes which have become too common and extremely irritating in recent days. In our organization we have started to participate in programme which will encourage folks to adopt the latest upgraded, licensed programs and technology to curb the growing Cyber misdemeanors by enhancing individual level security of PCs/Devices. The Indian Government has also been constantly pressurized to involve in technology adaptation and training to its staff and closer collaboration with the private sector on matter of online security and Governance. The authorities have realized their incompetence on the issue of Internet Governance and have resorted to excessive regulation which has been severely criticized by the Citizens and Civil society in recent days. Given the above circumstances, we believe, data with our government is NOT safe. The government has no means or skills to secure our data and will definitely endanger the safety and well being of our Country.

Under section 87 of Information Technology Act 2000, the Indian Government is empowered, by notification, to prescribe rules and regulations for Data Security. Data security is secured through digital certification and signatures. Controller of Certifying Authority (CCA) is identified as the regulating agency for the licensing ‘Certifying Authority (CA)’, who is to issue DSCs to applicants, also maintain repositories of signatures and revocation lists, regulations of infrastructure necessary for receiving recognition for being
designated as CA has also been elaborated. Technology security is advised, few standards have been prescribed, and verification and signing of certificates are facilitated through well designed aesthetically pleasant websites. Requirements that need to be fulfilled for issuance of the ‘Keys’ or ‘Digital Signature Certificates (DSA)’ has been notified through the Gazette. Algorithms, Website features and physical and data security measures which need to be adhered to, have been clarified through official website of the CCA – cca.gov.in. Under section 70B of Information Technology Act 2000 as amended by IT Act 2008 empowers the central government to establish CERT-In (Indian Computer Emergency Response Team), through gazette notification, which is authorized to step in to deal with cyber-crime and security response mechanisms to deal with national, International cyber-crimes and depending on ‘discretion’, regional/state cybercrimes may also be investigated. Here Cyber-crimes include the entire gamut of Computer related criminal activity. The functioning of the CERT-In has been impressive as they have helped in solving some cases of online defamation, Phishing, spam, Online Intimidation. We got the opportunity to go through a case study (By- Additional District & Sessions Judge – Talwant Singh – Cyber law and Information Technology) provided through CERT-In official website; however there have been very little convictions under IT Act 2000. The problem has been in lack of proper awareness and desensitization (presently over sensitization of middle bureaucracy have led to avoidable punitive harassment of Internet/social media users in India) of the bureaucracy about the nature of cyber misdemeanors. It would need long-term planning and proper training schedules for the senior and middle level staff training, while the cutting edge bureaucracy will need the necessary motivations and incentives to enhancing skills and overcome inertia that is characteristic of weberian bureaucracies.” – Anil Dev Gopalakrishna – Karnataka, India


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