Learner’s Submission: E-Governance in India

“The information and communication technologies have a valuable potential to help in meeting the objectives of good governance in India. E-governance has the potential to mark exponential growth of India and minimize the basic hurdles that is faced in day to day life of a citizen. Even Government of India (GoI) recognizes and goes up to the extent of saying that e-governance, in context of developing countries, provides an extra ordinary chance for improvement of governance which ultimately pave way for the development and prosperity. India introduced the initiation of e-governance in early 1990s, but no earnest exercise has been achieved in corresponding 15 years. In past 5 years there has been a boon of e-governance i.e. a proper attention and care has been given to e-governance program implementation and to very extent they are achieving the set mark.

The GoI offers dozen of services regarding e-governance, they are:

  • Income Tax
  • Railways and Airways
  • Passport/VISA
  • Company Affairs
  • Central Excise
  • Pensions
  • Land Records
  • Road Transport
  • Property Registration
  • Agriculture
  • Municipalities
  • Gram Panchayats (Rural)
  • Police
  • Employment Exchange
  • E-Courts

Being a student, a did not had the opportunity of getting access to all the services that the Government of India offers, but still I have accessed most of the services and the services which I did not, then had the opportunity of witnessing it.

1.  Railways and its subsidiaries

Railway Management System (RMS), and online ticketing system that is within easy reach of the common man is another example of e- governance in the railway spectrum.  The Indian Railways provides:

  • Anywhere to anywhere reservation from anywhere, this means that customers can have their reservations done right from their houses.
  • Electronic Booking of tickets on select sectors.
  • Online Information on Railway reservation on Internet.
  • Apart from providing reservation there are numerous important customer utilities on the railway web portal such as:
  1. Pnr Status
  2. Trains between important stations
  3. Seat availability
  4. Fare inquiry
  5. Refund, Luggage, freight information
  6. Tenders regarding railway contracts

This includes information about trains between two stations. The RMS has around 17 modules, and has facilities for online access to information about the locations of various KR trains with a scant 5-minute delay. The official website of the Indian railway is http://www.indianrail.gov.in and for the purpose of online reservation we have http://www.irctc.co.in. There are more than 3 dozen of another websites under Indian Railway under the category of Zonal Railways, Production Units, Educational and research websites, corporate sites and other sites.

The online working of Indian railways is pretty efficient and fast. Even the smallest town in India now has the accessibility of online reservation. One has to just log into the website of Indian railways and the rest of the work is just a click away. Within few minutes of time, a person can book, cancel, and get information of any train across the whole India.

2. Airways

Just like the railways the airways also provide the same features and services to the citizen. The Airport Authority of India and its online services provide for all information, help and needful services that a person wishes to know and can be access. It offer the services like flight status, visa information, airport information, tenders, traffic situation of air, cargo service information et al.

My personal experiences have been regarding e-ticketing of Airlines which is yet again a click away. All you need to do is take out just few minutes of your life and fill in a simple form regarding information of your travel, the ticket is done.

3. E-Courts

The process of making the courts online Government of India has achieved yet another success milestone in the implementation of e-Governance. Nearly 15,000 courts situated in approximately 2,500 court complexes throughout the country are just a click away that means all the data is available online. The objectives of the project are:

  • To help judicial administrations of the courts in streamlining their day-to-day activities
  • To assist judicial administration in reducing the tendency of cases
  • To provide transparency of information to the litigants
  • To provide access to legal and judicial databases to the judges.

We can very easily find the cause list by visiting the concerned high courts and by providing few details of the case. All the judgment delivered throughout the country can be accessed by a single click. Case status and date for the case, interim orders and other orders can be known, for which we were supposed to visit the concerned courts in early times.


The government of India is trying its level best to equip the country with good governance with the increasing sphere of e-governance and for this purpose even the people has to contribute a lot. For global and local private bodies; it has become a gold mine as they know it too well that e-Governance without basic good governance would fail.

As of now, only certain departments have implementation of e-governance, this will eventually spread across various other departments. E-governance is a big leap towards a developing nature and progress of India. Hindrances are bound to happen and it happens but India is very powerfully and efficiently chalking out the hindrances. India could well be on the way to becoming an information and knowledge society and contrary to popular perception, its impact will be far-reaching, down to the villages and could bridge traditional divides. E-Governance is the next step – it promises to provide karmic relief from corrupt officials and politicians and gives birth to an entire web-based economy.” – Animesh Bhaskar Mani Tripathi – Cuttack, India


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