Learner’s Submission: Online Public Services in Colombia

Have you ever made use of any online public service in your country? If yes, explain which ones and how do they work. If your country does not offer online services, write about the service that you would like to have online and how should it work.

“Yes, I have used various public services in my country. Let’s begin with the DAS certificate. It certifies that the individual does not have any criminal record. This certificate used to be issued through the DAS Department, with a complete  bureaucratic process that took days to be issued. Since 2009, it has been issued online and can be done in minutes. A recent report counts over 1,500.000 certificates issued so far. There is a couple of other public procedures online named  “Registraduría” and “Procuraduría”, which certify that the person has no disabilities or judicial investigations. All of these certificates are issued in PDF documents online from any internet connection.

There are various procedures and services online in my country, I recollect over 700 public services and procedures of which I have used only a few. I would like more services online, actually all public services when possible. I find that the state entities need more interaction with the citizen. They need to open more online services for web online  interaction with the citizen. This is a deficiency I find. For instance, the  CNSC, a state company that manages all the state job contests, shows in its web site a forum, a chat and other interactive tools that do not work. There is no interaction. The only working tool is a post form for complaints. They dont have a RSS which  would be beneficial to be updated to the latest updates of their web site, though various public companies do have the RSS and some  chat services during work hours.

I find a real challenge in my country the web education. I realize most of our citizens do not yet know how to use the Internet public services. There is still lack of confidence in the digital world, part for lack of literacy, part for habits and growth. We have many technological challenges ahead of us in e-services, e-proedures, e-Law, e-payments, e-contracts, e-all etc. There is a recent Citizen Digital Certificate issued so far to many gabinet members and other thousands of citizens that take the course. The Senate has been recently e-contrating online. The technological growth is too fast for the middle and old age citizens to catch up.

Perhaps some type of broad range education will help us on this process. I am an enthusiast of this information age, however, I realize the many challenges ahead of all the e-Governments. I work in ESAP (School for Superior Public Administration) as a teacher and as a public servant and despite the school being a leading Academy for Public Knowledge, it is evident that we got much research and development to do in this area, as well as develop eGovernment courses, postgraduates, masters and PHD’s.  This is one reason to study further these subjects. There is much to be learned yet and I appreciate the UNPAN courses I have taken and looking forward to your valuable comments.” – Gino Alexander Piñeros – Bogotá, Colombia.

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