“Yes, I have used an online service in my country. My name is Javed Hussan and my country is Bangladesh. Bangladesh is a developing country of South East Asia. It has large populations with different problems like poverty, illiteracy, unemployment, gender inequality and corruption. Corruption in the public service sector becomes a common phenomenon in this country. Bribe, nepotism, favoritism and red-tapism are regular activities of government service providers. The Public Administration of Bangladesh is not accountable, transparent, effective and efficient. The traditional administrative system is still alive in the field of service providing. As a result, People of Bangladesh are facing difficulties in time of getting services from the government offices. Use of computer and internet in Bangladesh is very popular and usages of these have increased rapidly recently. The current government is working to provide services to the people via online. To make the administration accountable, transparent, effective and efficient government takes some initiatives for establishing e-government. Although, the government isn’t able to provide all services to people via online. Few services are providing via online now. Application for the passport of Bangladesh is one of the services which is providing via online. Someone can apply for a passport via online. He or she must fulfill the application form online. The applicant must pay the charge in person. Then he or she must bring it to the passport office for digital fingerprint, signature and photo taking. Police verification occurs before making the passport. When the work of passport making is finished, a sms send to the applicant mobile number to receive his or her passport. The applicant must go to the office where he did apply; it may be a regional passport office or central passport office. This is the process of getting a passport via online in Bangladesh. But it is not fully online based. Applicant can’t give his or her application charge via online, he has to go selected Banks in person or need to send someone to Banks for paying the money or charge. Then the applicant needs to go passport office for giving the finger print. Before giving the finger print an employee of a desk check the printed out application. If applicants don’t give bribe to him, he never let the applicant to go for finger print taking room at first time even everything okay. He wants to harass the applicants for the bribe. After finger print, police verification is essential. Every applicant has to give bribes to the police for the verification. This is mandatory still now. Applicant can’t receive his or her passport within the specific time, which is specified by the government. But who gives bribe him or she can get it within the time-frame or before ending the deadline. Some brokers are still working in the passport office because the application process is still traditional along with the online application system.
So, from the above discussion, it is clear to us that this service is not fully online based. Bangladesh government is trying to provide its services to the people via online. But its capacity and infrastructural current condition don’t support. Application of passport is one of the efforts of the government to provide services to the people via online. Although, it isn’t fully online based but it reduces the harassment of the people to some extent.” - Javed Hussan – Sylhet, Bangladesh